Concept (onderbouwing)

An Introduction to Heat Psychology. Val Merrison, Paul Bennett, Second Edition 2009

Chaper 10: The Consultation and beyond (Pag 309)

Patients given the prompt sheets asked more then twice as many questions than patients in the control group. In addiction, they discussed 23 percent more issues, asked more prognostic questions and discussed more end-of-life issues. Their consultations with the doctor were longer, and they left the consultation with less unmet-information needs. These and other date suggest that encouraging patients to be actively involved in the consultation be prompting them to voice opinions or to ask clarifying questions will result in them achieving a greater understanding of their heath problems and how these may best be treated.

Maximising memory (pag. 310)

Memory for information given in consultations is often surpassingly poor. Half of the information given in a consultation is almost immediately forgotten. The more information given in a consolation, the less it is likely to be remembered.

To maximize patients memories of the information, give the information in a structured manner, using language and terms the patient can understand.

The most important information should be given early or late in the flow of information to maximise primacy and recency effects and its importance should be emphasised.

A second strategy involves providing some form of permeant record of key information. This may involve pre-prepaid information or a record of the information given during a consultation. The written information should take into account the same issues as those that relate to spoken information- it needs to be clear, jargon-free, and not so complex that readers will be unable to understand it.